Widerrufsrecht

Return and refund policy – B4Comics

At B4Comics, we are committed to providing carefully packaged, high-quality products selected with care. Given the specific nature of many items we offer — especially consumables such as pens, inks, paper, and drawing supplies — our return policy has been designed to ensure a fair, clear, and appropriate process for handling such delicate items.

1. Order Verification Upon Delivery

Please check your order immediately upon delivery to ensure it matches what you ordered.

We do our best to guarantee quality, but if an item is defective or does not match your order, please contact us promptly.

We will offer an exchange, a refund, or a replacement at no cost, depending on your preference. In such cases, return shipping costs are covered by us.

2. Returns and Exchanges for Convenience

Returns or exchanges due to a change of mind are accepted only if you contact us within 7 days of delivery, and provided that:

• The product is new, unused, and in its original, unopened packaging.
• All accessories, labels, manuals, and protective elements are included.
• All items provided with the product (gifts, samples, inserts, or promotional extras) are also returned in their original condition.

The return must be shipped using a tracked shipping method.

Requests must be made through our website’s contact form or by replying directly to the order confirmation email.

Requests submitted via social media or chat will not be accepted in order to ensure clear and centralized communication.

If the return is accepted:

• Return and reshipping costs are the customer’s responsibility.
• Only the product price will be refunded (initial shipping costs are non-refundable).

Returns requested more than 7 days after delivery will not be accepted.

If a package is returned to us due to a delivery refusal or failure to pick it up within the carrier’s deadline (e.g., post office or pickup point), we may issue a refund for the product only. Initial shipping fees will not be refunded. If the package is returned in poor condition, damaged during return transit, and the contents are no longer resaleable, no refund will be issued.

3. Non-Returnable Items

For hygiene, product integrity, or traceability reasons, the following items cannot be returned or exchanged:

• Opened, tested, or used products (e.g., pens, markers, inks, notebooks, erasers, paper, etc.).
• Markers, fineliners, unboxed mechanical pencils, technical pens, nibs, etc., which may have been used without visible signs and could be returned empty or partially used.
• Sale or promotional items.
• Products that were damaged or dirtied after delivery.
• Custom, made-to-order, or personalized products.
• Fragile items such as loose paper, board sheets, or opened notebooks.
• Items marked as non-returnable on their product page.
• Items received more than 7 days before the return request.

4. Shipping Damage

If your parcel was damaged during shipment and the items inside were affected, you must contact the carrier directly to report the issue.

We recommend that you:

• Take photos of the package before opening.
• Keep the original packaging.
• Contact the carrier’s customer service as soon as possible.

If needed, you may also inform us so we can advise you accordingly.

5. Refunds

Once the returned item has been received and inspected, we will inform you of our decision.

• If the return is approved, the refund will be issued using the original payment method within 10 business days.
• Store credit can be offered instead of a refund upon request. Please contact us in advance if you prefer this option.
• Bank fees related to refunds (e.g., for wire transfers or cancellation charges) may be deducted from the total amount refunded.
• If payment was made by credit card, it may take up to 15 business days for the refund to appear on your bank statement, depending on your bank’s processing time.

6. Order Modifications

If you wish to modify an already confirmed order (such as adding items or changing quantities), please contact us as soon as possible via the contact form or by email.

Be sure to include your name and order number to help us locate your order quickly.

Contact

For any questions regarding returns, exchanges, or refunds, please contact us through the contact form available on our website.

7. Import charges, cancellations and returns (EU customers)

Since 1 July 2026, EU customers pay import VAT, a customs duty of €3 per product category on orders under €150, and a carrier handling fee when the parcel is delivered. These charges are explained in full on our Import VAT and customs charges page. We set them out before you order so that nothing comes as a surprise. This arrangement is temporary, until July 2028 at the latest, as the law is expected to be relaxed.

What is not covered. Import charges are not something we can refund or absorb: they are collected by your customs authority and by your carrier, and no part of them reaches us. That applies whether the parcel is accepted, refused, or left uncollected, and whether the amount is higher or lower than you expected. Because these charges are set out in advance, we cannot accept a return, or a cancellation once the parcel is in transit, on the grounds of these import charges.

If you refuse the parcel or do not collect it. Our return policy above applies unchanged: once the parcel is back with us, we refund the products. The initial shipping fee is not refunded, and a parcel that comes back damaged or with contents that can no longer be sold cannot be refunded. The import charges themselves are never refundable by us, since we never receive them. Contact us with your order number and we will confirm the amount to be refunded.

Orders already in transit cannot be cancelled, and refusing a parcel is not a cancellation. Once your parcel has left our warehouse we are no longer able to stop it. Refusing delivery, or leaving the parcel uncollected, does not cancel your order and does not remove the import charges. If you change your mind before dispatch, contact us as quickly as possible and we will do our best to stop the order for you.

Returning goods after delivery. You may return goods under our standard return conditions above, which apply in full: within 7 days of delivery, unused and in the original unopened packaging, return postage at your expense, and no returns on consumables such as pens, inks and markers once opened. The import VAT, the customs duty and the carrier handling fee cannot be refunded by us in any circumstance, because the parcel has already been cleared and that money went to your customs authority and to the carrier. The original shipping cost is not refunded either.

What is still fully covered. Nothing in this section reduces your rights on the products themselves. If an item arrives damaged, faulty, not what you ordered, or missing from your parcel, we will put it right: replacement or refund, at your choice. Contact us with your order number and a photo where relevant, and we will take care of it.

B4Comics receives none of the import charges described above. They are collected by your own customs authority and by the carrier. We are negotiating with FedEx to remove or reduce the handling fee; nothing is in place yet, and we will update this policy if that changes.